Cancellation Policy

Order Cancellation Policy

This policy explains how orders are accepted and how to cancel. It applies alongside our Terms of Service, Refund & Returns Policy, and Privacy Policy. Nothing in this policy limits rights you have under the consumer laws of your country, state, or province.

Order Confirmation and Acceptance

After you place an order, we email you an order confirmation summarizing the items purchased, pricing, and billing details.

This confirmation acknowledges receipt of your order. We may decline or cancel an order in limited circumstances — for example, suspected fraud, a pricing or listing error, an unauthorized transaction, or a product that is out of stock. If we cancel an order for any reason, we will notify you and refund any amount charged in full.

Cancelling an Order

You can cancel an order any time before it enters fulfillment by contacting us through our contact page. Most orders enter fulfillment within 48 hours of purchase.

If your order has already shipped, you can still return it under our Refund & Returns Policy, which includes our money-back guarantee.

Your Statutory Rights

This policy adds to, and does not replace, rights you have by law.

United Kingdom / EU: You have the right to cancel a distance purchase within 14 days of receiving the goods and receive a refund, subject to the limited exceptions in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. Your rights under the Consumer Rights Act 2015 for faulty or misdescribed goods are unaffected.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

Canada: Provincial consumer protection legislation, including Quebec's Consumer Protection Act, applies to your purchase and is unaffected by this policy.

United States: State consumer protection laws apply to your purchase and are unaffected by this policy.

Billing Questions and Disputes

If you see a charge you do not recognize or believe is incorrect, please contact us first — we can usually resolve billing issues within one business day, which is faster than a bank dispute.

Where a dispute is raised, we may provide the payment processor with records of your order, the terms shown at checkout, the receipts we sent you, and our correspondence with you.

Changes to This Policy

We may update this policy. The version in force is the one published on this page at the time of your order.

Contact

Nightwell (Nightwell LLC) — Contact us